Effective Date: October 13, 2025
Contact: hello@vivairespa.com | (925) 297-7560 | Danville, CA
Vivaire (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us—online, by phone, or in person.
Information We Collect
- Contact information (name, phone number, email, address).
- Appointment & booking details (services, dates, times, preferences).
- Payment information processed securely by Square (we do not store full card numbers).
- Communications (email, phone, SMS, or voicemail messages).
- Website/device data via WordPress analytics or optional tools like Google Analytics (cookies, IP address, browser type).
- Health & wellness intake information voluntarily provided to help determine suitability for HBOT or other spa services.
How We Use Information
- To manage appointments, process payments, and deliver services.
- To communicate about bookings, updates, and occasional promotions.
- To assess service suitability and ensure client safety.
- To improve our website, operations, and customer experience.
- To comply with applicable legal or regulatory requirements.
SMS Program Terms & Conditions (10DLC)
Opt-In Method
By texting JOIN to (925) 217-7560 or providing your phone number and agreeing to receive texts, you consent to receive account notifications, customer care responses, and marketing messages from Vivaire Spa at (925) 217-7560.
These messages may include appointment confirmations, scheduling reminders, customer support replies, and occasional promotional offers or wellness tips.
Message frequency varies, typically 1–4 messages per month. Message and data rates may apply. Consent is not a condition of purchase.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact hello@vivairespa.com.
SMS delivery is provided through Grasshopper and participating mobile carriers. Vivaire Spa is not responsible for delays or undelivered messages.
We do not share your personal or mobile information with third parties for marketing purposes under any circumstances. Your information is used solely for SMS communication related to your appointments, inquiries, or services.
Mobile opt-in data is never shared for any reason.
Data Sharing
Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Terms and Conditions
By texting JOIN to (925) 217-7560 or providing your phone number and agreeing to receive texts, you consent to receive account notifications, customer care responses, and marketing messages from Vivaire Spa at (925) 217-7560.
These messages may include appointment confirmations, scheduling reminders, customer support replies, and occasional promotional offers or wellness tips.
Message frequency varies, typically 1–4 messages per month. Message and data rates may apply. Consent is not a condition of purchase.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact hello@vivairespa.com.
SMS delivery is provided through Grasshopper and participating mobile carriers. Vivaire Spa is not responsible for delays or undelivered messages.
We do not share your personal or mobile information with third parties for marketing purposes under any circumstances. Your information is used solely for SMS communication related to your appointments, inquiries, or services.
Mobile opt-in data is never shared for any reason.
When We Share Information
Payments & Scheduling: Square processes all transactions and bookings on our behalf. Learn more here:
https://squareup.com/us/en/legal/general/privacy
Phone & SMS: Grasshopper provides our business phone and texting platform. Learn more here:
https://www.goto.com/company/legal/privacy/us
Website Hosting: WordPress hosts our public website and may collect anonymous traffic analytics.
Email & Documents: Microsoft 365 manages internal business communications and file storage.
Analytics & Marketing: Optional third-party tools such as Google Analytics or Square Marketing may be used to measure engagement. Learn more here:
https://marketingplatform.google.com/about/
https://support.google.com/analytics/answer/181881?hl=e
Data Retention
We retain personal information only as long as necessary to provide our services and meet business or legal requirements. Afterward, data is deleted or anonymized.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. Access is restricted to authorized staff and vendors.
Your Rights
You may request access, correction, or deletion of your personal data by emailing hello@vivairespa.com.
California residents have additional rights under the CPRA.
Cookies & Tracking
Our website is hosted by WordPress, which may use cookies or similar technologies to improve functionality and analyze traffic. Learn more here:
https://wordpress.org/about/privacy/cookies/
Children
Our services are intended for adults. We do not knowingly collect information from individuals under 13.
Policy Updates
We may update this policy periodically. The effective date at the top indicates the latest version.
Contact Us
Email: hello@vivairespa.com
Phone: (925) 297-7560
Address: Danville, CA
© 2025 Vivaire. All rights reserved.